Policies


ATTENTION BUYERS: FREE SHIPPING IS NOT INCLUDED ON
LARGER ITEMS. SHIPPING WILL BE QUOTED ON AN INDIVIDUAL BASIS ON THESE.  WE OBTAIN THE BEST VALUE POSSIBLE ON SHIPPING AND DO NOT PROFIT ON SHIPPING FEES.

ATTENTION BUYER: FREE SHIPPING IS ONLY INCLUDED IN THE CONTINENTAL UNITED STATES. EXTRA CHARGES WILL BE APPLIED FOR SHIPMENTS TO OTHER DESTINATIONS. ie;  CANADA, HAWAII, ALASKA, FLORIDA KEYS, ETC.  ALSO SHIPPING IS NOT FREE ON LARGER ITEMS. SEE POLICY ABOVE.


ATTENTION: BUYER!
OPEN SHIPMENT IMMEDIATELY IN FRONT OF DRIVER

 

All items must be inspected by the customer immediately upon delivery. If damage is noticed, please refuse delivery if possible and contact Fathom Fountains within 24 hours. Fathom Fountains will not be responsible for damaged items if we are not notified within 24 hours of delivery. All items are insured during transit for the full retail price and a shipping claim will be filed. Please take pictures of the damaged item and crating and forward images to Fathom Fountains at sales@fathomfountains.com.

 

If your order arrives with visible damage be sure to:

  1. NOTATE damage on Delivery Receipt with Driver stating "REFUSED Shipment Due to Damage."

  2. If you are unable to inspect the shipment before the driver leaves, please write "Possible Concealed Damage" on the delivery ticket.

  3. If driver has departed, you MUST report damage to Fathom Fountains within 24 hrs. (Monday-Friday).

  4. After 24 hrs. the customer will be responsible for filing a shipping claim with the freight carrier.

  5. Take pictures of the damaged item and packaging and forward to sales@fathomfountains.com within 24 hours.

 

Shipping:

Please allow 4-6 weeks for delivery of your fountain order.

Defective Item Policy:

All fountains include a 1 year Manufacturer's Warranty against defects. Once an item is deemed "Defective" by our Customer Service Specialists the item can be returned for the identical item only. We reserve the right to replace or repair the item as needed. Item must be returned in the original packaging, properly secured and packed, and insured for the full retail value during return transit. Some packaging and shipping fees may apply.